78ph Privacy Policy

1. Overview

This Privacy Policy applies to all players and visitors who access the 78ph platform at 78ph.vu. It sets out how 78ph collects, stores, uses, and protects personal information in connection with the operation of our online gaming services for players based in the Philippines.

By registering an account or continuing to use 78ph, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside our Terms and Conditions.

We handle personal data responsibly and in line with applicable data protection standards. If you have questions about any part of this policy, contact us at [email protected].

2. What We Collect

78ph collects personal information at different points during your use of the platform. The categories below outline what we gather and why.

Registration Data

When you create a 78ph account, we collect your full name, date of birth, email address, mobile number, and residential address. This information is required to open an account and verify that you meet the eligibility requirements, including the 21+ age requirement for all players in the Philippines.

Identity Verification (KYC)

Before processing withdrawal requests, 78ph requires identity verification. This may include a government-issued photo ID (such as a Philippine passport, driver's licence, or national ID), a selfie for biometric comparison, and proof of address such as a utility bill or bank statement issued in the Philippines. KYC documents are handled securely and used solely for verification purposes.

Financial Data

We collect transaction details including deposit amounts, withdrawal requests, payment method identifiers (such as your GCash or Maya account reference or bank account name), and transaction history. We do not store full bank account numbers or card numbers on our servers.

Usage and Technical Data

When you access 78ph, we automatically collect certain technical information including your IP address, browser type, device type, operating system, and pages visited. This data helps us maintain platform performance , detect unusual login activity, and improve the overall experience for players across Manila, Cebu, Davao, and elsewhere in the Philippines.

Summary of Data Collected

3. How We Use Your Data

78ph uses the personal information we collect for the following purposes:

• Account management: Creating and maintaining your 78ph account, processing logins, and managing your profile settings.
• Transaction processing: Handling your deposits and withdrawal requests in Philippine Peso, and sending transaction confirmations.
• Identity verification: Confirming your identity before releasing withdrawal funds and ensuring compliance with age verification requirements.
• Security and fraud prevention: Detecting suspicious login attempts, preventing multi-accounting, and protecting the integrity of the platform for all players.
• Customer support: Responding to your queries, resolving account issues, and keeping records of support interactions.
• Platform improvement: Analysing usage patterns to optimise the game lobby, betting experience, and mobile interface.
• Legal compliance: Meeting applicable obligations under Philippine law, including record-keeping requirements and cooperation with lawful regulatory or law enforcement requests.
• Communications: Sending account-related notifications such as transaction confirmations, OTP codes, and important policy updates. We do not send unsolicited marketing emails without your consent.

We process your data based on one or more of the following: your consent at registration, the performance of your account contract, a legal obligation we must comply with, or a legitimate interest we pursue in a way that does not override your rights.

4. Sharing Your Data

78ph does not sell, rent, or trade your personal data. We may share your information with third parties only in the following circumstances:

• Payment processors: To facilitate deposits and withdrawals through Philippine banking channels and local e-wallets. These partners receive only the data needed to complete the transaction.
• Identity verification providers: Third-party KYC services may process your documents to confirm your identity. They are contractually bound to handle your data securely and only for this purpose.
• Technology and platform providers: Game software providers and cloud infrastructure services that help operate the platform may access anonymised or aggregated technical data.
• Legal and regulatory authorities: Where we are required by law, court order, or lawful regulatory direction to disclose personal information, we will do so. We will notify you where legally permitted.
• Fraud prevention networks: Where there is reasonable suspicion of financial crime, we may share relevant account and transaction data with anti-fraud partners or authorities.

Any third party that receives your data is required to handle it in accordance with applicable data protection standards and may not use it for their own marketing or unrelated purposes.

5. Cookies

78ph uses cookies and similar tracking technologies to keep the platform running smoothly and to understand how players use the site. Cookies are small text files stored on your device when you visit 78ph.vu.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as keeping you logged in, remembering your language preferences, and maintaining session security. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Help us understand which pages are visited most, where players spend time in the game lobby, and how the mobile experience performs. Data collected is aggregated and not linked to individual identities.
• Security cookies: Used to detect and prevent fraudulent activity, unusual login patterns, and bot traffic.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may prevent you from logging in or using certain features of the 78ph platform.

6. Data Security

78ph implements technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include SSL/TLS encryption for all data transmitted between your device and our servers, secure storage of account credentials using hashing, access controls that limit which staff can view personal data, and regular security reviews of the platform infrastructure.

Your account is further protected by OTP verification for sensitive actions such as withdrawals and password changes. We recommend that you use a unique, strong password for your 78ph account and never share your login credentials or OTP codes with anyone — including people who claim to be 78ph support staff.

While we work hard to keep your data safe, no digital system is completely immune to risk. If you suspect that your account has been compromised, contact our support team immediately at [email protected].

7. Data Retention

78ph retains personal data for as long as your account is active and for a period after account closure as required by applicable law or legitimate business need. Specifically:

• Account registration and KYC records are retained for a minimum period after account closure to meet legal and anti-money laundering obligations.
• Transaction records are kept for the period required by applicable financial record-keeping regulations in the Philippines.
• Support and communications records are retained for a reasonable period to allow for dispute resolution.
• Technical logs such as IP access records are retained for a shorter period unless flagged in connection with a security or fraud investigation.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised. You may request information about the specific retention period applicable to your data by contacting [email protected].

8. Your Rights

As a player on 78ph, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data 78ph holds about you at any time.
• Right to correction: If any information we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account details directly through your account settings.
• Right to deletion: You may request that we delete your personal data. We will do so where there is no overriding legal obligation to retain it. Note that deletion requests may result in account closure.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a concern is being resolved.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, send a request to [email protected] with your account details and the nature of your request. We will respond within a reasonable timeframe and may need to verify your identity before acting on the request.

9. Minors

Our registration process includes age verification steps to prevent underage players from accessing the platform. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will delete that data promptly and close the associated account.

If you believe a minor has registered on 78ph, please notify us immediately at [email protected] so we can take appropriate action.

10. Policy Changes

78ph may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or our data practices. When updates are made, the revised policy will be published on this page with an updated effective date.

For material changes that significantly affect how we handle your personal data, we may notify registered players through the platform or via the contact details on their account. Continued use of 78ph after a policy update constitutes acceptance of the revised terms.

We recommend checking this page periodically. The current version is always available at 78ph.vu/privacy-policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 78ph handles your personal data, please reach out to our support team. We aim to respond to all privacy-related enquiries promptly.

For broader account questions, visit the FAQ page or log in to access your account support options.