Frequently Asked Questions
About 78ph

You must be at least 21 years old to register and play on 78ph. This is a firm requirement. Age verification is part of the account setup and withdrawal process. Accounts found to belong to players under 21 will be closed without exception.

No. Each person is permitted one active account only. Creating duplicate accounts breaches our Terms & Conditions and may result in all linked accounts being suspended. If you are having trouble accessing an existing account, contact [email protected] rather than creating a new one.

KYC verification is required before you can process withdrawals. Log in to your account, go to the verification section, and upload a clear photo of a valid Philippine government-issued ID — such as a PhilSys card, driver's licence, passport, or SSS/UMID card. Processing typically takes one to two business days. You will receive a notification once your account is verified.

Contact our support team at [email protected] with your account details and a valid ID to request a contact update. For security reasons, changes to your registered mobile number or email address require manual verification and cannot be done through a self-service form.

78ph accepts deposits in Philippine Peso (PHP) via local e-wallets such as GCash and Maya, Philippine online and mobile banking, and direct bank transfer. All transactions are processed in PHP. Visit the Deposit page to see the current options available on your account.

Most deposits via e-wallet or online banking are credited to your 78ph account within a few minutes. Bank transfers may take longer depending on your bank's processing schedule. If a deposit has not appeared after 30 minutes, contact [email protected] with your transaction reference number so the team can look into it.

Minimum deposit amounts may vary depending on the payment method you choose. Check the Deposit page for the current minimums for each available method. Amounts are always shown in Philippine Peso (PHP).

No. 78ph does not accept credit cards or cryptocurrency for deposits or wagering. Accepted methods are limited to PHP-denominated local payment channels including e-wallets and bank transfers. This keeps transactions straightforward and within the Philippine financial system.

Log in to your account and navigate to the withdrawal section of your account dashboard. Select your preferred payment method, enter the amount in PHP, and confirm the request. Make sure your account has completed KYC verification before submitting a withdrawal — unverified accounts cannot process payouts.

Withdrawal processing times vary by method. E-wallet withdrawals to GCash or Maya are generally faster than bank transfers. Bank transfers typically follow standard Philippine banking hours and may take one to three business days. You will receive a notification once your withdrawal has been processed on our end.

Common reasons for a delayed withdrawal include an incomplete KYC verification, an account security review, or a missing document. Log in and check if there are any pending verification steps on your account. If everything looks complete on your end, contact [email protected] with your withdrawal reference and the team will follow up.

As a general rule, withdrawals should be made to the same payment method and account used for your deposit. This is a standard anti-money laundering measure. If you need to change your withdrawal method, contact [email protected] for guidance — additional verification may be required.

78ph offers a wide range of games including online slots, live casino tables (baccarat, roulette, blackjack), sports betting, eBingo, and online poker. You can browse everything from the Game Lobby, or jump directly to Slot Games, Live Casino, or the Betting section.

The sports betting section covers sports popular with Filipino fans — basketball (PBA and NBA), boxing, volleyball, football, and esports — alongside major international competitions. Markets, odds, and available matches are updated regularly. Visit the Betting page to see what is currently available.

Yes. The 78ph platform is fully optimised for mobile browsers on both Android and iOS. No app download is required — open your browser, go to 78ph.vu, log in, and play. The entire game lobby, live casino, and betting section work smoothly on mobile.

Visit the Wins page for a regularly updated showcase of notable wins on the platform. It is a good way to see which games are paying out and to get a feel for the range of outcomes across different titles.

All data transmitted between your device and 78ph is protected by SSL encryption. Your financial details and personal information are stored securely and are not shared with third parties except where required for payment processing or identity verification. For more details, read our Privacy Policy.

Contact [email protected] immediately with your account username and a brief description of what you noticed. Our team can temporarily lock your account while the situation is reviewed. In the meantime, change your password from a secure device if you still have access, and do not share your OTP with anyone.

No. 78ph staff will never ask for your password, OTP, or full payment details through email, chat, SMS, or any other channel. If you receive any message claiming to be from 78ph and asking for this information, do not respond — report it to [email protected] straight away.

78ph provides deposit limits, session time reminders, and self-exclusion options to help you stay in control. These tools are available through your account settings. You can also find guidance and further resources on the Responsible Gaming page. Gaming should always be a form of entertainment — never a way to generate income or recover losses.

Yes. Deposit limits can be configured in your account settings. Setting a weekly or monthly deposit cap in PHP is one of the most practical ways to keep your gaming within your personal budget. Once a limit is set, it takes effect immediately and can only be increased after a cooling-off period to prevent impulsive changes.

If you feel you need a break from gaming, self-exclusion is available through your account settings or by contacting [email protected]. You can choose a cooling-off period or a longer exclusion depending on your needs. During exclusion, your account is restricted and you will not receive promotional communications. Visit the Responsible Gaming page for full details.